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AURUM / HOSPITALITYHospitality Begins.
Hospitality Begins.
Before Arrival.
Show more than a room. Help guests imagine their stay. AURUM connects high-quality spatial views with multilingual AI advice — from the first impression to the right booking enquiry.
HOTELS · RESORTS · SERVICED APARTMENTS · HOLIDAY RENTALS01 / VISUAL EXPERIENCEOne Place. So Many Reasons
One Place. So Many Reasons
To Stay.
A suite with a view. Breakfast on the terrace. A quiet spot by the pool. Connect these impressions with the answers guests need to choose their stay.
AURUM / HOSPITALITY EXPERIENCE01 / 04
ARRIVE
Suites & Apartments
Understand the layout, specifications and outlook before arrival. Help guests choose the accommodation that fits their stay.
Illustrative visuals from existing AURUM and owner-supplied imagery. Not bookable offers.
02 / GUEST JOURNEYFrom Discovery
From Discovery
To A Planned Stay.
A clear guest journey connects presentation and advice with the systems where availability, reservations and guest care actually happen.
- 01
Discover
Explore suites, villas, restaurants and pools through relevant views.
- 02
Ask
Understand specifications and services through text and optional voice.
- 03
Check Preferences
Continue with travel dates, guest numbers and preferences through the right connection.
- 04
Enquire & Book
Move to a booking enquiry or the connected booking process.
- 05
Support The Stay
Provide approved information before arrival and during the stay.
03 / CONVERSATIONAL AI
A Digital Welcome.
A Digital Welcome.
Personal In Tone.
Your AI concierge guides prospects through the property and answers questions about specifications, rooms and available payment plans. Relevant views and documents support the conversation. When information is missing, the assistant makes that clear.
“Show me the living area.”
Illustrative preview: Within the tour, the concierge can open the relevant scene and take questions in context. No microphone is active here.
English recording · no microphone capture. Live conversations in the tour require a provider connection and consent.
04 / CONNECTED HOSPITALITYYour Booking Systems.
Your Booking Systems.
One Connected Guest Journey.
AURUM complements your website and guest advice. We assess PMS, booking-engine, CRM and channel-manager connections against your interfaces and workflows.
AURUM / CONNECTED GUEST EXPERIENCEIllustrated example
AURUM Concierge
Understand the request
MAYAText · Voice · VisualA suite for two, with spa access.
StaySuitePreferenceSpa
Connected Systems
Continue in the right system
Dates & availability
Pass travel dates and room wishes to the configured booking process.
Stay & guest service
Connect approved stay information and requests with your property management system.
Context & follow-up
Prepare the follow-up with conversation context and the agreed contact details.
Your Team
A personal handover
RECEPTION / RESERVATIONS
Suite & spa request
Conversation context included
Your team takes over where personal attention matters.
- 01Understand wishes
Maya clarifies the guest request.
- 02Connect systems
Pass the request to the configured system.
- 03Hand over context
Reception receives the prepared request.
Live availability, binding prices, payments and booking confirmations require the appropriate configured systems. An illustrative conversation does not activate booking functionality.
05 / YOUR HOSPITALITYFor Your Property.
For Your Property.
And Your Way Of Hosting.
01
Hotels & Boutique Hotels
Present room categories, distinctive features and dining clearly.
02
Resorts & Villa Portfolios
Connect accommodation, experiences and shared facilities in one presentation.
03
Airbnb & Holiday Rentals
Present your accommodation on your own website and guide enquiries to the right next step.
What To Know Before You Start.
Does The AI Concierge Need A 3D Tour?
No. Start with a text assistant. Voice, spatial views and other functions can be added by agreement.
Can Guests Book In Their Own Language?
Multilingual advice can support selection and booking enquiries. Binding bookings require the appropriate connected booking system and agreed functions.
Is Airbnb Connected Automatically?
No. This page also serves operators whose holiday accommodation is offered on Airbnb. Specific platform or channel-manager connections are assessed and agreed separately.
Where Do We Start?
With your accommodation types, approved information, images and existing systems. Together we choose a clearly scoped pilot and the right functions.
AURUM / HOSPITALITYLet Guests Experience Your Stay
Let Guests Experience Your Stay
Before They Arrive.
Show us your hotel, resort or holiday accommodation. Together we define visualisation, digital advice and the right connections.
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